Returns & Exchanges
All items at our store are considered “Final Sale” and cannot be returned.
We only offer direct exchanges on items if they are defective or damaged.
We at Jewolite work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is sent to our fulfillment centre, physically picked, packed and dropped off for shipping.
This unfortunately means once your order information is electronically sent to our fulfillment centre NO changes or cancellations can be made. If you need to change or cancel your order please contact us here as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Oh no, we’re so sorry to hear this! Please send us an email here with your order number, full name and an image of the damaged item and we’ll be happy to help you! Defective items must be reported within 5 days of receipt.